Description
Key Responsibilities: What You’ll be Doing Develop and maintain training content and quality nuances for global business services teams.Collaborate with internal and external stakeholders for training-need-analysis (TnA) exercise, ongoing training recommendations based on product/process knowledge test (PKT) resultsPoint of contact (POC) and trusted partner for internal stakeholders on training progress reports and interventions including training and development activities planning, attendance, results of tests and assessments, and retraining requirements.Introduce and presents training and development programs using various forms and formats including group discussions, lectures, simulations, and videos.Conduct daily audits based on the group target assignment as per the quality assurance parametersClose any training and knowledge gaps with internal team (Learning & Development, Quality Assurance and Content) as well as stakeholders through calibration to drive positive value and impact to the organization.Initiate and lead continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving goals and communicating with the necessary team, i.e OpEx, Ops Team, etc. for further action.Assist QA manager on any assignments or projects to improve the overall service quality and review accuracy of the team eg. create and communicate best practice/quality information/infographic to the Global Operation team.
Requirements
Requirements: What We Look For In You Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations.Experience with learning management systems (LMS) and e-learning development tools.Able to communicate fluently(speaking and writing) in English and one of these languages - DutchExcellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.Independent and able to multitask, able to work within timelinesComfortable working in a fast-paced, dynamic environment with changing priorities.
Offer
Why Join Us? Competitive remuneration packageYearly Performance BonusExcellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.Employee engagement, recognition and appreciation program.Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations