Norwegian speaking IT Support Associate

Job description:

Description

Norwegian speaking IT Support AssociateWork location: Budapest, HungaryWork model: HybridFor our office in Budapest, Hungary we are hiring Norwegian speaking IT Support Associates to assist our clients in the pharmaceutical industry.We are looking for you, if you:·       have excellent written and verbal communication skills in Norwegian (C1/C2) and at least upper-intermediate English·       have experience in IT Support or non-technical Customer Support roles·       have High School degree·       have desire to learn - no IT background required, training will provide the necessary technical knowledge·       are open to work in shifts·       have excellent communication skills – both written and spoken·       are flexible, open-minded personality with a "can do" attitudeCogHU103

Requirements

Responsibilities:· Act as first point of contact for our customers, resolving technical issues of our clients· Handling end-user calls and web queries via tools, phone and email· Documentation and precise administration, logging of calls on the ticketing tool· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams· Keep the user informed, own and follow-up ongoing cases· Maintaining and improving customer satisfaction level

Offer

We can offer:· Multilingual environment· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.· Easy to access location and modern office building· Hybrid work model· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks· Reimbursable language courses· Team events and Company events (cool and youthful parties with team-games, etc.)· High value awards and recognitions, annual bonus for top performers, and annual salary review