Norwegian Service Desk Agent – Local in Budapest

Job description:

Description

Do you enjoy solving technical problems, supporting users, and working in a dynamic, international environment? Are you ready to live and work in the vibrant city of Budapest while building your IT career? If so, we have the perfect opportunity for you!About Our ClientOur client is a leading multinational IT services and consulting company, providing digital transformation, consulting, and business re-engineering solutions to organizations worldwide. With a strong focus on innovation and client-centric strategies, they offer a collaborative environment, career growth, and modern office facilities.What You Will DoServe as the first point of contact for user technical issues via phone, chat, email, and self-service portalRecord incidents and resolutions in the ITSM toolEnsure issues are resolved promptly and escalate complex cases when necessaryCoordinate effectively between users and resolver groupsProvide excellent customer service and maintain communication throughout incident resolutionContribute to process improvements and administrative tasksWork onsite from the Budapest officeCandidate ProfileNative or C1-level Norwegian with excellent English skillsMust be living in Budapest1st–2nd line IT support experienceStrong problem-solving, analytical, and communication skillsKnowledge of application support, IT service desk, or software developmentITIL knowledge or certification is a plusSelf-motivated, customer-focused, and able to work independentlyEmployer OffersCompetitive salary and benefits packageCareer development and training opportunities within an international companyModern office in the heart of BudapestCollaborative, multicultural work environmentOpportunity to gain hands-on IT support experience with a global brandAbout BudapestBudapest offers a unique mix of history, culture, and vibrant city life. From its picturesque architecture to buzzing cafés and rich cultural scene, the city is ideal for professionals looking to enjoy an active lifestyle while advancing their career.Nordic Jobs WorldwideNordic Jobs Worldwide is a leading recruitment company connecting Nordic-speaking talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped thousands of candidates secure their dream jobs.