Finnish Speaking Service Desk Representative

Job description:

Description

Finnish Speaking Service Desk Representative (Maternity Cover)Job detailsRole type: Fixed-term (maternity cover) Employment type: Full-time, 40 hours/week Work mode: Hybrid Location: Budapest, Hungary, 9th District, Mill Park office buildingYou areAdvanced in Finnish language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a mustYou have willing-to-learn attitude & customer-focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for working in shifts

Requirements

Job responsibilitiesResolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries in Finnish language via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction level 

Offer

What we offer - Our benefitsCompetitive salary packageAnnual bonus systemCafeteria packageCompany insuranceLanguage course reimbursementFree medical servicesAll You can Move Sportpass