German-speaking Customer Service Sales Representative

Job description:

Description

Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.As a Customer Service Sales Representative in our team, you will:Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross-selling / up-selling and a proactive and service attitudeEnsuring personal knowledge of the Store portfolio and Post sales process is maintainedInitiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order, and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient, and customer-centric approach

Requirements

You’ll be a great match if you:Are bilingual or proficient in German and fluent in EnglishHave a minimum of 1 year of relevant experienceHave strong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Are customer-driven and motivated to work in salesAre achievement and target-orientedHave IT knowledge and technical understandingHave a strong personal interest & curiosity in IT products and applicationsHave real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer and customer care skills

Offer

Your benefits: Great office location in ValenciaFull paid training about the company and the project you will be working onCareer development program and specialized courses Full time 39 hours/week contract: Monday to Friday from 08:30 to 17:30Part time 20 hours/week contract: Monday to Friday from 13:30 to 17:30Base salary + Bonus