German-speaking Customer Service Sales Representative

Are you enthusiastic about creating memorable experiences? We are looking for a German-speaking Customer Service Sales Representative (on-site) to join one of our exciting projects in Valencia.

As a Customer Service Sales Representative in our team, you will:

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
• Fast and effective reply to inbound queries
• Make outbound calls when necessary to solve issues with customers and different internal business units
• Create quotes and follow up with cross-selling / up-selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process is maintained
• Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order, and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient, and customer-centric approach

You’ll be a great match if you:

• Are bilingual or proficient in German and fluent in English
• Have a minimum of 1 year of relevant experience
• Have strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Are customer-driven and motivated to work in sales
• Are achievement and target-oriented
• Have IT knowledge and technical understanding
• Have a strong personal interest & curiosity in IT products and applications
• Have real capability to listen to customers
• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Have exceptional customer and customer care skills