Customer Delight for Social Media with French in Lisbon

Job description:

Description

Are you a native French speaker looking for a job as a Customer Delight Representative for Social Media?Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies. What you'll doProvide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels - chat, email and phone;Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;Provide product and tool support to enhance clients’ experience;Identify trends and solve problems facing multiple SMB clients;Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;Pro-actively identify areas where clients can improve usage of our solutions;Provide vital product insights and feedback from our customers to engineering.

Requirements

Native level of written and verbal communication skills in French;Fluency in English - B2 level (mandatory);Familiarity with online advertising products and social media;As a Customer Delight for Social Media, you'll need +1 year working in a customer service related role;Excellent communication skills: verbal, written, listening skills;Flexible and quick learner;Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;Experience in Call Center environment / Customer Support role;Ability to multi-task and work under pressure;Availability Monday to Sunday, including rotating weekends.

Offer

Excellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, sport activities and organized events.