Customer Delight for Social Media with French in Lisbon

Are you a native French speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies.

What you'll do

• Provide support to small and medium-sized businesses (SMBs), helping them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

• Native level of written and verbal communication skills in French;
• Fluency in English - B2 level (mandatory);
• Familiarity with online advertising products and social media;
• As a Customer Delight for Social Media, you'll need +1 year working in a customer service related role;
• Excellent communication skills: verbal, written, listening skills;
• Flexible and quick learner;
• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Experience in Call Center environment / Customer Support role;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.