Trust & Safety Specialist for Supercell Games Account German

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. TELUS Digital Bulgaria is looking for passionate Trust & Safety Specialists for Supercell Account.As a Supercell Trust & Safety Specialist, you’ll be on the front line of ensuring the safety of our fans and players from around the world. You’ll do this by having a deep understanding of our policies, and the intent behind those policies. You’ll use this understanding enforcing the Community & Safety Policy by responding to safety issues from users. Responsibilities:Work closely with the Leaders in Trust & Safety to ensure players have a great experienceEnforcing our Safe and Fair Play Policy by handling various tasks related to their safetyRespond to Trust & Safety related support ticketsMaintain a strong understanding of Supercell’s Community and Safety Policy guidelinesWork with Trust & Safety Lead and Champion on escalations and in-game security incidentsReport issues & occurring market trends to the Leaders in Trust & Safety Team

Requirements

Requirements:Fluent in German & English1+ years experience in moderating social media and supporting an online/gaming communityAbility to work from officeDemonstrate understanding of current affairs and pop culture's impact in online gaming communitiesStrong commitment and passion for creating a safe and friendly environment for players

Offer

We offer:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryEmployee referral bonusesAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningWe care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX:TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company’s primary focus is strict adherence to all our clients procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.