Tourism Customer Service Agent with German

Job description:

Description

Tourism Customer Service Agent with German (C1)Location: Málaga, SpainShifts: Rotational (including weekends)On-site position – no remote optionDreaming of working under the Spanish sun while building an international career? At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years. With offices in Bulgaria and Serbia, we connect talented professionals with leading international companies. We believe in growth, opportunity, and helping people become the best version of themselves.Now, for one of our clients — a global leader in customer experience technology delivering outsourced sales and support solutions to major international brands — we are looking for a Tourism Customer Service Agent with German to join their team in beautiful Málaga, Spain.If you are passionate about travel, hospitality, and delivering exceptional service, this could be your next adventure.Your Daily Mission:Handle incoming calls in German, providing top-tier support to hotel guestsAssist customers with bookings, reservations, and general hotel inquiriesResolve complaints professionally, ensuring excellent guest satisfactionProvide detailed information about hotels, resorts, and vacation propertiesAccurately document customer interactions in the systemCollaborate with internal teams to resolve cases efficientlyWe’re Looking For:Fluent German and English (C1 level)Strong communication and interpersonal skillsCustomer service experience is an advantage, but not mandatoryCalm and solution-oriented mindset, even under pressureFlexibility to work shifts between 8:00 AM – 10:00 PM, Monday to Sunday (alternating weekends)Organized, detail-oriented, and passionate about helping peopleWhat You’ll Receive:Full-time position (39 hours per week)Competitive salary + language and role supplementsPerformance-based incentivesOne-time signing bonus for external candidatesLoyalty bonuses every 3 months22 business days of paid annual leaveCompensation for working on Spanish public holidaysPermanent employment contractFully paid training from day oneReady to start your career in sunny Spain? Send us your CV in English and include reference number SM_.Only shortlisted candidates will be contacted. All applications are handled with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No. 1809).