Technical Support Advisor High Tech Industry (m,f) German

Job description:

Description

- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers - Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely - Keep customers informed of the status of their case - Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting - Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization - Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement - Assist Field Service Engineers during onsite troubleshooting in case of need  

Requirements

- A native or proficient level in German and advanced level of English- Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent- Can work collaboratively in an ethnically, linguistically, and culturally diverse environment- Excellent organizational skills; able to prioritize work in accordance - Experience in a customer facing role (onsite support, remote support or similar)- Experience in Graphics Arts products and related technologies- Ability to follow and read electrical / electronic diagrams- Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflow

Offer

- Full time 39 hours/week permanent contract: Monday to Sunday, from 09.00 to 18.00- Salary: Starting from 20.000 euros gross/year up to 26.000 euros gross/year in bonus- Great location in Barcelona- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs and specialized courses