Information

  • Sector: Customer Service
  • Contract: Full time

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Team Manager (m/f/d)

Latvia » Riga

Job description:

Description

 Your responsibilities: Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities. Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.

Requirements

Your skills: Language Skills: Excellent communication skills in English, written and verbal.Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.Education: BA/BS degree preferred.Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.   

Offer

Competitive Salary: Earn 1600 EUR gross with an above-average salary package. Plus performance bonus.Health Coverage:  Private health insurance after 3 months of probation period.Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture. 

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