Spanish Operations Customer Expert

Job description:

Description

Workster is partnering with a leading BPO company in Portugal to recruit Customer Service Experts for a leading medical company.  This role is designed for professionals  who want to apply their expertise in a dynamic and international environment in Lisbon. You will provide expert support for clients in the medical field.Your Role  Responding to inbound calls and addressing customer inquiries about Insulet products with confidence andprofessionalism; Providing empathetic, timely support and clear guidance to resolve customer service issues effectively;•Requesting and collecting updated documentation required by the customer’s payer;Completing order entries and coordinating the shipment of products to customers, ensuring smooth and efficient delivery.

Requirements

Fluent European Spanish and good English (spoken and written). Strong problem-solving and analytical skills.Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills.

Offer

Full-time position in Lisbon, PortugalFantastic relocation package with accommodation and benefits40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon.