Spanish Customer Service Supervisor for Media Group - Lisbon

Job description:

Description

Are you looking for a new challenge that allows you to grow professionally? Do you have a special interest in the customer service area?This is your opportunity! Join us and become part of a team full of Talent.We are looking for a dynamic and versatile individual to supervise a team of contact center agents specializing in a customer service campaign.Konecta is a multinational company dedicated to the outsourcing of business process outsourcing (BPO), from the planning and execution of internal front office and back office tasks to the control of external agent activities, focused on quality, excellence, and innovation, with a strong commitment to society. Manage teams of inbound contact center agents.Monitor and audit calls and processes.Define strategic objectives to achieve predefined goals.Control operational KPIs.Present continuous improvement suggestions to enhance team profitability and performance.Energize, motivate, and coach the team.

Requirements

Minimum of 1 year of experience in contact center supervision (mandatory).Minimum of 1 year of experience in inbound campaigns (mandatory).Minimum education of 12th grade.Native Spanish speaker.Proficient Portuguese and/or English would be an added value.Basic user-level IT skills.Strong leadership, motivation, and team training abilities.Ability to handle stress and manage time effectively.

Offer

Compensation:In addition to a base salary (above the national average), we offer meal allowances and an attractive commission plan. Working hours:Full-time (Monday to Sunday, rotating schedules between 7AM and 8 pm). Excellent opportunity to work in a multinational company.