Slovenian-Speaking Customer Service Representative

Job description:

Description

Slovenian-Speaking Customer Service Representative Location: Barcelona, Spain Salary: €21,262 gross per year About the role If you’re a strong communicator who enjoys helping people and solving problems, this role could be a good fit. You’ll support customers using Booking’s platform, helping both travelers and accommodation partners resolve issues and get the information they need. What you’ll do Handle customer queries by phone and email Understand customer needs and provide clear, accurate solutions Support both travelers and accommodation providers from around the world Help resolve questions related to bookings, payments, and technical issues Follow internal processes while maintaining a high level of service What we’re looking for Fluent Slovenian (C2 level) and strong English Good communication skills, both written and spoken Comfortable using computers (Office 365, CRM systems, internal tools) A practical, solution-focused mindset Positive attitude and ability to handle challenging situations Ability to work towards goals and adapt to change Interest in travel or accommodation platforms Previous customer service or call center experience is a plus Nice to have Strong teamwork and collaboration skills Clear and confident communication style Emotional intelligence and empathy Critical thinking and decision-making skills Open-minded and adaptable approach Focus on improving processes and efficiency What you’ll get Contract details Full-time: 38.5 hours per week (Monday to Sunday) Working hours between 09:00 and 20:00 Temporary contract 27 working days of holiday per year Benefits International and multicultural work environment

Requirements

Fluent Slovenian (C2 level) and strong English Good communication skills, both written and spoken Comfortable using computers (Office 365, CRM systems, internal tools) A practical, solution-focused mindset Positive attitude and ability to handle challenging situations Ability to work towards goals and adapt to change Interest in travel or accommodation platforms Previous customer service or call center experience is a plus

Offer

Salary: €21,262 gross per year