Service Desk Agent - Greek Speaker

Job description:

Description

We are HCLTech one of the fastest-growing large tech companies in the world and home to 211,000+ people across 52 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. Responsibilities To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard Interacting with customers on phone, email or chat to resolve their queries  Improving skill level through Self-development or nominating training programs Skill Reverification Tests   Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement  The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team   To consistently meet or exceed all agreed Productivity parameters as defined for the process 

Requirements

Qualifications & Experience    Minimum Requirements      Graduate in any stream  Required Work Experience Good fluency in Greek & English language, both written and spoken  Minimum of 1 years’ experience in Customer Service or Technical as Voice Support  Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times  Experience working and managing communications, with multiple cross-functional teams/stakeholders.  Having worked on SAP or similar CRM application  Key Skills Team oriented/team player  Situational/contextual awareness with the ability to understand the impacts of one’s work.  Excellent critical and analytical thinking abilities  High attention to detail, and high level of professionalism  Proactive, self-motivated, self-starter, minimal supervision  Excellent analytical skills and strong decision-making skills committed to resolution and compliance  Strong organizational, time and workflow management skills   Required Language Thresholds Greek C1 Level English Proficiency 

Offer

Permanent contract   Competitive salary   Private health and life insurance from day one in the company   Working hours: Monday to Friday Hybrid Work Module  Meal allowance on card/voucher   Equality & Opportunity for All    Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.    Candidate Data Privacy Notice: https://www.hcltech.com/candidate-privacy-notice