Russian-Speaking Customer Service Representative

Job description:

Description

Russian-Speaking Customer Service Representative Location: Lisbon, Portugal You can choose between two compensation options: Option 1 €1,050 gross per month Free accommodation (private room in a shared company apartment) Option 2 €1,237 gross per month No accommodation included About the Role As an Operations Customer Expert supporting Meta Platforms, you’ll work with advertisers using Facebook and Instagram. Your role is to provide post-sales support, help resolve technical issues, and guide clients in getting the most out of their advertising campaigns. You’ll be part of a multilingual team in a fast-paced environment, supporting small and medium-sized businesses and agencies to improve their advertising performance and overall experience. Key Responsibilities Provide support to small and medium-sized businesses (SMBs) via chat, email, and phone Handle both inbound and outbound communication to resolve customer queries efficiently Deliver pre- and post-sales support across self-service advertising products Guide clients on how to use advertising tools and improve campaign performance Troubleshoot technical issues and report bugs when needed Identify recurring client challenges and contribute to long-term solutions Work closely with your team to ensure high levels of customer satisfaction Working Hours 40 hours per week 8-hour shifts plus a 1-hour lunch break Rotational schedule, Monday to Sunday Operating hours: 07:00 to 00:00 Job Types: Full-time, Permanent Work Location: In person

Requirements

Russian

Offer

Option 1 €1,050 gross per month Free accommodation (private room in a shared company apartment) Option 2 €1,237 gross per month No accommodation included