Romanian Customer Service Advisors (Relocation Assistance)

Job description:

Description

Who are we?We are part of the Belgian group Newco Communications and have been operating as a contact center in the heart of Casablanca for ten years. We employ 480 call center agents to whom we refer to as our ambassadors. Ambassadors of our brand, ambassadors of our clients, and ambassadors of our company culture.About the project:Our client is a European, fast-growing mobile company, currently having operations in eight countries. They were founded in 2001, and provide services in many countries around the world. They employ over 62 nationalities worldwide in six different countries.Responsibilities:You will be responsible for delivering top-notch customer service. You will be in touch with existing customers and will assist them with queries over the phone. One of your main tasks will be assisting customers to register their SIM cards by verifying their identity by a video call. You will need to be available to work on a shift rotation. Our main goal is to deliver a consistent level of customer service.

Requirements

Who are we looking for?We are looking for customer-oriented Romanian speakers to join our multicultural team of NCC Ambassadors.We expect you to have a positive attitude, be flexible, and be respectful towards all colleagues. English or French as well would be a plus, but it is certainly not a requirement.Full proficiency (verbal & written) in RomanianA first experience in a customer service environment will be considered an advantageAbility to provide customer service (after training) with clarity, passion, and enthusiasmPatience, empathy, and the ability to work under pressureGood computer skills

Offer

Discover the numerous advantages we offer:Job security: Permanent contracts for Moroccans and foreigners.Social benefits from day one: CNSS and AMO.Evolving salary: Enjoy an attractive salary with increments every 6 months.Rewards for performance: Motivating bonuses.Constantly challenge yourself: Regular challenges.Paid training: Invest in your development with quality training.Protected health: Mutual insurance that reimburses up to 85%, even for major risks.Two operational sites: Casablanca and Tangier.Work flexibility: Hybrid telecommuting.Choose your pace: Full-time or part-time.Flexible hours: Multiple shifts available.Salary advances: Financial ease.Business loan: Access to commission-based loans.Festive atmosphere: Thematic events throughout the year.Exceptional discounts: Agreements with e-commerce sites.Facilitated medical care: Agreements with doctors and laboratories.Fitness and well-being: Weekly sports sessions with a professional coach.Learn new languages: Free access to a language learning platform.Contribute to the community: Opportunity to participate in social actions and volunteering.Regular treats: Distribution of chocolate, fruits, ice cream...Win big: Don't miss our annual raffle.Banking benefits: Agreements with Bank Of Africa for exceptional discounts.Professional evolution: Opportunities to advance your career.Continuous enrichment: Qualifying training throughout the year.Assured dynamism: A young and dynamic work environment.Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.Convenient location: Located in the city center, accessible by public transportation.Free parking: For bicycles and motorcycles.Multilingual management: A diverse leadership team.Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.Housing assistance: Bonus for the first 3 months (1).Facilitated travel: Airplane ticket reimbursement (2).Join us for an exceptional experience!