Retention Specialist with German in Sofia

Job description:

Description

We are seeking a German-speaking Retention Specialist to join our team. In this role, you will act as a trusted advisor to customers within the sports industry, building strong relationships and providing tailored solutions. Your focus will be on ensuring customer satisfaction while maintaining compliance with company guidelines.Key Responsibilities:Serve as an expert consultant for customers, offering advice on services related to the sports industry.Build and maintain trust with customers through effective communication, ensuring their satisfaction with the provided solutions.Address customer inquiries, resolve issues, and handle requests with precision while adhering to company policies.Provide feedback to internal teams to help optimize processes and improve service delivery.

Requirements

Language Skills: Native-level fluency in German (C1) and good proficiency in English (B1).Minimum of 6-12 months of experience in customer service, retention, or sales, preferably in a BPO environment.Excellent communication skills, with the ability to explain complex topics in a clear and concise manner.Strong organizational and analytical skills, with the ability to make decisions independently.Experience in a customer service or sales environment is advantageous but not required.

Offer

Salary: 3,800 BGN gross per month + performance bonusContract Type: Permanent, full-time Location: Bulgaria, SofiaWork Schedule:Shifts: Monday to Saturday, from 8:00 AM to 6:00 PM Benefits:Relocation Support: Full support for candidates relocating to Sofia, including travel and accommodation expenses.Health and Life Insurance: Comprehensive health insurance coverage for you and your dependents, including life insurance.Additional Perks:Multisport card for fitness and recreational activities.Transport allowance.Bonuses for significant life events.Paid leave for educational purposes.Corporate discounts and company events.Career Growth:We offer clear career progression paths, including opportunities for promotion to Senior Agent, Quality Evaluator, Team Leader, or Trainer roles.Continuous professional development through training programs and career-building opportunities.Work Environment:Modern and dynamic workplace with excellent facilities, providing a positive and engaging work environment.Regular reward and recognition events to celebrate top performers.