Retention Specialist (Romanian-Speaking) – Sofia, Bulgaria

Job description:

Description

Are you fluent in Romanian and looking for a new challenge in the customer service and sales industry? We are looking for a talented Retention Specialist to join our team and provide top-tier customer support in the sports sector.Key Responsibilities:Serve as a knowledgeable consultant for customers in the sports industry.Build strong relationships with customers through clear and open communication.Ensure customer satisfaction by offering solutions and following company policies.Provide feedback to improve internal processes.

Requirements

Fluency in Romanian, both written and verbal (good command of English is also required).6-12 months of experience in customer service or sales, preferably in a BPO environment.Strong communication and interpersonal skills.Good typing and computer skills (MS Office).Organizational, decision-making, and analytical skills.Team player with a positive attitude.

Offer

Salary: 3100 BGN gross + performance-based bonus Work Schedule: Monday to Saturday, 8 AM to 9 PM.Benefits: Health and life insurance, Multisport card, transport allowance, bonuses for life events, additional paid leave for education, and corporate discounts.Career Growth: Opportunities for promotion to Senior Agent, Quality Evaluator, Team Leader, or Trainer.Relocation Support: Assistance with accommodation and travel expenses if needed.