Retention Expert with Romanian (Work from Bulgaria)

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Retention Expert with Romanian and English (Work from Sofia/Bulgaria)At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years. Why Bulgaria?Bulgaria is an emerging hotspot for professionals, combining career opportunities with an affordable and enjoyable lifestyle. The country boasts a fast-growing economy, particularly in sectors like IT, finance, and outsourcing, making it an attractive choice for individuals looking to build their careers in a dynamic environment. With one of the lowest costs of living in Europe, professionals can enjoy a high standard of living, while Bulgaria’s beautiful landscapes, rich culture, and strong expat community add to its appeal. Its central location in Europe also provides easy access to other major business hubs. For one of our clients – a well-established company in the BPO field, known for their many satisfied clients and interesting projects. We are searching for communicative, organised and polite team-players for for the role of Retention Expert with Romanian and English (Work from Sofia/Bulgaria).Essential Duties and Responsibilities:* Act as a trusted consultant for customers in the sports sector;* Develop and maintain strong relationships with customers through clear and engaging communication;* Share feedback and suggestions to improve internal processes;* Act as a part of a team, offering a helping hand or advice when needed;* Deliver top-notch customer service, ensuring satisfaction with solutions provided while following company policies.  Requirements:* Proficiency in Romanian language and English, both spoken and written C1 level;* Excellent communication skills and ability to explain complex ideas clearly;* Strong organizational, analytical, and decision-making abilities;* Team-oriented with a positive approach;* Experience in customer service or sales is an advantage;* Proficient typing and computer skills (familiarity with MS Office). Our client offers:* Relocation support;* Competitive salary with monthly performance bonuses;* Full-time position with flexible hours (Monday to Saturday, 8:00 AM - 6:00 PM);* Additional benefits such as health and life insurance, a Multisport card, transport allowance, bonuses for life events, extra paid leave for education, corporate discounts…;* Paid comprehensive initial training and onboarding;* Ongoing training and professional development programs;* Career growth support through various development programs;* Relocation support if necessary (including accommodation and travel costs);* Health and wellbeing initiatives and convenient office location near public transport.If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.  Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).