Portuguese-Speaking Customer Service Agent for popular game

Job description:

Description

As a Portuguese-speaking Customer Service Agent, you will represent a popular game developer and provide outstanding support via chat and email. You will handle players’ questions about their accounts, game features and billing while ensuring a smooth and positive experience.Responsibilities:• Respond promptly to Portuguese and English player inquiries via email and live chat.• Provide accurate information about in‑game features, account settings and billing.• Maintain empathetic and professional communication to solve issues and build rapport.• Follow trou• Native or near‑native proficiency in Portuguese and good English skills.• Str• Native or near‑native proficiency in Portuguese and good English skills.• Strong written communication and attention to detail.• Ability to work in rotating shifts, including nights, weekends and holidays.• Passion for video games and ability to empathize with players.• Willingness to relocate to Thessaloniki, Greece; valid EU work permit.• Positive attitude, teamwork mindset and willingness to learn new tools and processes.ong written communication skills and attention to detail.• Ability to work in rotating shifts, including nights, weekends and holidays.• Passion for video games and ability to empathize with players’ experiences.• Willingness to relocate to Thessaloniki, Greece; valid EU work permit.• Positive attitude, teamwork and willingness to learn new tools and processes.bleshooting procedures and document interactions in the system.• Collaborate with team members to resolve complex cases and improve processes.

Requirements

• Native or near‑native proficiency in Portuguese and good English skills.• Strong written communication and attention to detail.• Ability to work in rotating shifts, including nights, weekends and holidays.• Passion for video games and ability to empathize with players.• Willingness to relocate to Thessaloniki, Greece; valid EU work permit.• Positive attitude, teamwork mindset and willingness to learn new tools and processes.

Offer

• Permanent contract with competitive compensation and paid training.• Paid relocation package including flight to Thessaloniki, two months of free accommodation and assistance with finding long‑term housing.• Monthly performance bonus and 13th salary.• Career development and growth opportunities within an international company.• Vibrant, inclusive workplace with team events and supportive colleagues.• On‑site perks such as health insurance, language courses and relocation support.