Portuguese Advisor for Fitness app, flight & 2 weeks Hotel

Job description:

Description

Tier 2 Customer Support team supporting users of a premium fitness-tracking wearable and coaching platform. The role covers a wide range of customer topics, including hardware, software, analytics, orders, and memberships. Support is provided via phone, email, and chat, with potential future expansion to social media channels.

Requirements

Handle inbound and outbound customer contacts via phone, email, and chat Support hardware, software, analytics, and membership-related issues Assist with order tracking, cancellations, refunds, and damaged devices Troubleshoot technical issues and translate them into understandable solutionsCommon Customer Topics you might help our customers with.Heart rate or data discrepancies Delayed or missing orders Membership cancellation requests Device damage or battery performance issues Refund status inquiriesPortuguese at C2 level or native English at B2 levelNo prior experience required; technical support experience is an advantage Confident PC user (MS Office)Comfortable with multitasking and learning multiple tools Interest in wearable technology and fitness tracking

Offer

Shifts:10:00 – 18:00 13:00 – 21:00 Learning curve: Approx. 3 monthsSalary & Bonus Gross salary: €1,100 per month Productivity bonus: Up to €200 per month (based on target achievement) Relocation Package included Flight to Greece covered 2 weeks of hotel accommodation provided Full support during relocation and onboarding Additional Benefits Small, stable team environment High-impact role with broad exposure to technical and customer topics Successful trainees receive a fitness band and premium membership, intended for both work-related and personal use.