Polish-speaking Customer Support in Lisbon, Portugal

Job description:

Description

Do you want to build an international career while living in sunny Lisbon? Our client is looking for a Polish-speaking Customer Support Agent to join their dynamic and multicultural team in Portugal.Take the next step in your customer service career by supporting customers through phone, email, and chat while enjoying an attractive relocation package, excellent career development opportunities, and life in one of Europe's most vibrant capitals.About the companyOur client is a global leader in Customer Experience Management and shared services for international markets. With more than 9,000 employees representing 82 nationalities, they provide services in 35 languages across 64 markets. Recognized as one of Portugal's best employers, they have been named Best Company to Work For in Portugal eight times by the Great Place to Work Institute and have also received multiple awards from Exame Magazine.What will you do?Provide inbound customer support regarding bookings and purchases of products and servicesAssist customers with payment, shipping, returns, exchanges, and account-related inquiriesHandle customer requests, changes, complaints, and other service-related issuesDeliver high-quality customer service via phone, email, and chatEnsure each customer receives a professional and efficient support experience

Requirements

Candidate profileFluent in Polish and English, both written and spokenMotivated to relocate and start an international career in PortugalExcellent communication and interpersonal skillsStrong team player with a customer-oriented mindsetAble to handle confidential and sensitive information with professionalismPrevious experience in customer service is considered an advantage

Offer

Employer offersCompetitive fixed salary with performance bonusAccommodation in a room within a company-owned apartmentReimbursement of initial flight expensesOne free return flight to your home country each yearPrivate health insuranceFree Portuguese language courses, water sports activities, hiking excursions, and other social benefitsInternational career opportunities in a multicultural environmentComprehensive onboarding and training programExcellent opportunities for professional growth and internal career developmentAbout PortugalPortugal offers an exceptional quality of life with a warm climate, beautiful coastline, rich culture, and welcoming atmosphere. Whether you enjoy the vibrant city life of Lisbon or the charm of smaller towns, you'll find a great balance between work and leisure while experiencing one of Europe's most attractive destinations for international professionals.