Player Support Specialist for a Gaming Account with Greek

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. TELUS Digital Bulgaria is looking for passionate player support specialists.A typical day:Help out our players with any issues they might have via tickets and chatProvide the best player experience with a case by case player oriented approachIdentify trending issues and bugs submitted by players and communicate them to the appropriate teamsWork with a passionate team of gamers to give our support experience a player to player feelSounds good, right?You have:Fluency in Greek and a good command of EnglishPlayer empathy and understanding a player’s perspective when tackling their issue is requiredUnderstanding of Player SupportGaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantageDesire to help the players as best as possible and to contribute to the team’s successOur Benefits:Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to Sofia€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!Taxi transportation directly from the airport to your accommodationFully paid training sessions from the officeStable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!It sounds like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.