Norwegian speaking Customer Support job in Porto

Job description:

Description

Imagine being part of a team that is transforming urban transportation through innovative ride-hailing, micromobility, food and grocery delivery, and car-sharing services. Our client, a leader in the mobility sector, is looking for a dedicated Norwegian-speaking Customer Support & User Enablement Representative to help deliver seamless and engaging experiences to users worldwide.If you enjoy solving problems, supporting customers, and working in a dynamic international environment, this role might be the perfect match for you.Your mission will be to deliver exceptional customer care while supporting innovation and user satisfaction at every touchpoint.Key ResponsibilitiesRespond promptly and professionally to customer inquiries through multiple channelsProvide accurate information and effective troubleshooting for product-related issuesGuide users on product features, updates, and best practices to enhance their experienceIdentify and communicate recurring customer insights to help improve processes and productsCollaborate with internal teams to ensure an outstanding overall customer experience

Requirements

Fluent Norwegian speaker (C1 level or higher)Proficient in EnglishPrevious experience in customer support or a similar role is an advantageExcellent communication and active listening skillsStrong problem-solving abilities and a customer-first attitude

Offer

Competitive salaryDaily meal allowance of €6.41 (approx. €141/month)Performance-based bonusesEmployee referral bonus programRelocation package, including:Reimbursement of flight costs (with the second salary)60 days of company-arranged accommodationReimbursement for the first month of public transport (up to €40)Full assistance with all administrative and legal paperwork for working in Portugal