Norwegian-Speaking Airline Customer Support in Warsaw

Job description:

Description

Do you speak Norwegian and have a passion for helping people? We're looking for Customer Service Advisors to join a team in Warsaw supporting passengers with their travel needs for a well-known airline project.In this role, you'll assist travelers with bookings, inquiries, and travel-related issues, ensuring a smooth and pleasant experience. You’ll receive full training and a relocation package to help you settle into life in Poland.What you'll do:Handle inbound calls and chats in NorwegianAdvise customers on flights, fares, rules, and online servicesAssist with reservations, including changes to dates or destinationsUpdate passenger information in the systemManage special service requests (e.g., wheelchairs, pets, assistance)Process cancellations and refundsGuide customers through payment options and ticket purchasesJoin a professional and supportive international team and kick-start your career in the travel industry!REQUIREMENTSNorwegian proficiency at C1 level (spoken and written)English at B2 levelComfortable using computers and navigating digital toolsPositive attitude and strong communication skillsPrior experience in customer service and CRM tools is an advantageOFFERRelocation package providedGroup insurance, sports and leisure programCoaching and mentoring to enhance your skillsMultinational work environment with social events and celebrationsOpportunities for growth and internal promotionSalary: 9750 PLN Gross