Norwegian or Finnish Customer Service Agents in Athens

Job description:

Description

About AthensAthens is a historical city full of spectacular monuments and modern museums. Not only can you discover the stunning view of the coastline on Lycabettus Hill, but you can also enjoy the local gastronomy such as spanakopita and moussaka. With the pleasant Mediterranean climate and sandy beaches, Athens is the ideal destination for visitors.About the jobWe are a large BPO outsourcing company. As one of the largest global providers of customer experience (CX) products and solutions, we empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Since we are expanding rapidly, we are looking for the customer advisors who will:Provide the highest level of support to our customers via phone and email on a range of issuesGive accurate, valid, and complete information by using the proper proceduresBe the owner of the customer query and ensure a timely resolution and responseBuild the meaningful relationship, answering customers' questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations, and productivity targetsCreate a fantastic customer experience that people value and we are proud ofBe responsible for following the direction of the management and providing feedback 

Requirements

Required QualificationsYou speak Native or proficient Finnish or Norwegian (C2) and fluent English (At least B2).Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skillsAnalytical and problem-solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for Greece.Be a local candidate or willing to relocate to historical Athens, Greece. 

Offer

What we offerCompetitive salary (depends on the project) + performance bonusGood development opportunities within the companyRelocation package - flight to Athens; Hotel for two weeks; Assistance to issue hiring documents, etc.Training and working equipmentThursday fruits, detox day, and New year pie cuttingPersonal trainer and sessions for sports in the officePrivate health insurance