Medical Advisor-Nurse (French or Spanish Speaking)

Job description:

Description

Are you looking for new life experiences?Do you want to discover faraway places and destinations?Are you interested in the unique cultures of Southeast Asia?Come work with us in Thailand, and all of the above will be within reach and accessible to you. We are currently looking for a full-time position of a Medical Advisor-Nurse (French or Spanish Speaking). Company overview:Our company, Euro-Center (Thailand) Co., Ltd. is the Regional medical assistance office for various Norther & International European insurance companies. Our office is located in Bangkok, Thailand. We employ 50+ staff members, handling insurance and assistance claims with high professional standards in an international and vibrant office environment. Our office runs 24/7 and works in liaison with 9 other Euro-Centers around the world. The Euro-Center Holding SE, headquartered in Prague, belongs to the Munich Re Group with its subsidiaries, ERGO Travel and ERV, and is also partially owned by Europeiske Reiseforsikring in Norway (IF Group). Main responsibilities include but not limited to the following:- Medical triage of cases:Categorize of medical cases according to the priorityCase assigning to Medical Advisors, in accordance with expertise requirements, language skills or other considerations, such availability, time zone location, etc.- Medical evaluation of inpatient/outpatient cases hospitalisations up to 24 hours:medical evaluation of treatmentevaluation of planned travel datesevaluation of costs of treatmentspecial attention to children, senior and overseas cases- Medical evaluation of longer hospitalisation:Close co-operation with EC DoctorsOverview of active hospitalisation casesObtaining medical info via conference callsPreliminary evaluation of Medical ReportsConsultations for Assistant CoordinatorsActive check of hospital standardsSupport in treatment costs evaluationSupport in treatment costs evaluation- Medical social calls:Medical contact with inpatient policy holders or authorized family membersEvaluation of medical careTo evaluate the necessity of a medical contact between Doctors and policy holdersEvaluation of medical contact between Doctors and treating doctorsCheck Pre-Repatriation conditions-  Medical overview of transports and repatriations-  Medical following of active cases (MRs, MIs, TI)-  Preliminary medical evaluation of sudden case development changes-  Passing medical info to transport providers-  Consultation of ACOs-  Co-operation with other Medical Advisors across Euro-Center Offices-  Medical translations-  Providing medical explanation to patients and insurance companies-  Medical evaluation of invoices-  Assist other team members, if necessary, for phone calls, e-mails and case handling required specific language expertise.-  Work in a close coordination with his/her senior colleagues (senior coordinator, team leaders)-  Upon AC and EC management request, to conduct other functions related to the assistance centre activity

Requirements

Education / knowledge and experience:Nursing degree with experience in active medical careAt least 3 years of working experience in medical care, additional experience in insurance, HSE and medical assistance contexts a plusInternational experience or working in international corporate environment a plusExcellent computer literacyExcellent communication skills and cooperation across teams and officesResults oriented, analyticalBe able to adhere to the policies and procedures of the Group Medical policies.Language skills:Native, bilingual or high advanced in French or SpanishNative, bilingual or high advanced in EnglishOther skills:Strong commitment and adherence to standardsHigh quality communication skills 

Offer

We offer you:Support for relocationChoice of a contract between 2-3 years or full-time, permanentHealth and Accident insuranceProvision of Visa and Work permit for Thailand20 days of vacation and 14 days of public holidays per year