Luxury Customer Service in Berlin (German speaker)

Job description:

Description

Quality and Service is what is all about in today’s world for companies to remain competitive. From solving technical issues, providing product’s advice and following up on customer's satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference!Your responsibilities and impact as a Customer Service Representative will be:Supporting clients’ activities by offering world-class service to customers via phone, email and chatAnswering incoming queries from customersIdentifying issues and provide solutionsEnsuring high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participate in the success of the team and projectSkills, qualifications and interests you need to succeed in this role:A native level of German and at least a C1 level of EnglishPrevious experience in luxury Customer Service or the Hotel industryKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workHaving a valid German work permit (required).What´s in it for you?Competitive salaryFull time position with 40h/weekPermanent contractWorking in a fast paced and highly changeable environmentBeing part of the creation of the Customer Interaction CenterLiving in Berlin - The diverse and multinational capital of GermanyFeel free to check our other opportunities German Speakers or send us your CV to be considered for other projects or future opportunities.