Italian Customer Support Specialist - Relocation to Greece!

Job description:

Description

We are looking for talents with great Italian & English skills who will join our client in their state-of-the-art working environment in Greece, after relocating to Athens.Our client invites you to be part of a strong team that helps to build a better online user experience. Note: This position is not a remote/work-from-home position. Our clients teams are based in their state-of-the-art offices in Athens, Greece (Moschato and Piraeus What you will do:Handle tickets, following support procedures and policies.Communicate with customers via chat & e-mail, following support procedures and policies.Follow specified workflows for incident identification, escalation, resolution and closure.Track and follow cases to ensure they closed in an efficient and timely manner.Apply a content policy to digital content and execute handling procedures with consistency.Work towards reaching targets as set out by client statement of work as well as internal targets.Ensure high quality and safe experiences for both people and businesses.Follow company and client procedures and guidelines.

Requirements

What our client expects from you:Superior verbal and written skills in ItalianVery good English knowledgeAbility to understand the main ideas of complex text on both concrete and abstract topicsAbility to fluently interact without strain for either partyExperience working with direct consumers, in B2C environment; B2B is a distinct advantageHigh attention to details and follow throughAn effective team player who can also work independentlyProven ability to deal with problems and solve them effectivelyProfessional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experienceRobust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)

Offer

What our client offers:Complete support to help you ease your relocation to Greece (or client covers your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearHealth care benefits and numerous other discountsFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.