Italian Customer or Technical Service Agent to Athens Greece

Job description:

Description

Do you speak Italian and want to gain international experience in customer service and the IT industry? Then we have a golden opportunity for you in the heart of Athens!Join the market leader in Customer Care Services in their modern, centrally located Athens office. With paid training, excellent relocation support, and a truly multicultural environment, this is your chance to grow your career and enjoy the beauty of Greece!About the companyOur client is a European leader in customer care, awarded “Best Multi-Lingual Contact Center in Europe” and “Great Place to Work” in 2017. With a team of over 6,300 employees from more than 91 nationalities, they offer first-class customer service and technical support in 36 languages. Their vibrant and inclusive work culture makes them a standout employer in Greece.What will you do?Interact effectively with existing customers via calls, emails or chat in both Italian and EnglishHandle customer complaints and issues with patience and empathyResolve technical issues efficientlyRecord details of customer contacts and actions taken

Requirements

Candidate profile:Native or fluent Italian speakerGood command of English (B2 or higher)Excellent communication and interpersonal skillsPatience, empathy and a problem-solving attitudeAbility to work in a fast-paced, multicultural environmentBasic technical knowledge and willingness to learn new technologies

Offer

Employer offers:Competitive monthly salary and monthly performance bonusExcellent relocation support: flight ticket, 2 weeks of free accommodation, and assistance with settling inExtra compensation for night shifts, overtime, Greek holidays, and SundaysOngoing paid training using the latest technologiesPrivate and public health insurance coverageIn-house doctorOn-site canteenCasual dress codeEmployee Relations team to support cultural integrationFun team activities inside and outside the companyVarious benefits and employee discountsAbout AthensAthens, the capital of Greece, combines ancient history with a lively, modern lifestyle. Enjoy sunny Mediterranean weather, delicious cuisine, rich culture, and a vibrant nightlife. Whether you love beaches, museums, or mountain hikes, Athens offers a dynamic life experience that caters to all tastes.