IT Support Representative (Bucharest/Romania)

Job description:

Description

At Astrea Recruitment, we are committed to transforming the challenges of finding a new jobinto an inspiring path of change and support. With pride, we can say that we have beenamong the best in the recruitment field for 17 years.Why Romania?Romania is a rapidly growing hub for professionals, particularly in sectors like IT,engineering, and finance. The country offers a high quality of life with its affordable livingcosts and diverse cultural experiences. Its location in Eastern Europe and thriving businessecosystem make Romania an excellent choice for advancing your career while maintaining astrong work-life balance.For one of our clients – one of the biggest names in the online entertainment industry. Weare searching for skilled, experienced and customer-oriented individuals for for the role of ITSupport Representative.Essential Duties and Responsibilities:* Provide first and second-level tech support for hardware, software, and networking issues;* Respond to incidents promptly and keeping in line with SLA requirements;* Monitor and manage network infrastructure, resolving performance issues;* Set up, configure, and maintain IT equipment; repair or replace defective components;* Install, update, and configure software applications; ensure proper licensing;* Handle network tasks, including connectivity and IP configuration;* Communicate with ISPs for internet issues and manage Active Directory objects;* Maintain IT infrastructure, including servers and virtualization platforms;* Administer Windows and Linux, maintain system performance with updates and patches;* Stay updated with industry trends and pursue relevant training and certifications;* Document solutions, maintain a knowledge base, and share best practices.Requirements:* 3+ years of IT support experience with a focus on networking, Windows systems, and Linuxadministration;* Excellent communication skills, ability to explain technical concepts to non-technical users;* Customer-centric with professional interaction skills and team attitude;* Strong understanding of network concepts and experience with monitoring andtroubleshooting;* Proficient in Windows Server environments and PowerShell scripting and experience withLinux systems and shell scripting;* Familiarity with virtualization technologies (VMware, Hyper-V);* Availability to work shifts, including nights, weekends, and holidays;* Ability to document processes clearly; experience with helpdesk systems is a plus.Our client offers:* Competitive remuneration and opportunities to grow and develop within company;* Be a part of stimulating and friendly work environment that values skills and cooperation;* Additional health insurance (with dental and eyesight care included);* Great office location with easy access to public transport;* Transportation allowance and multisport card;* Detailed trainings and learning programs.If you feel excited and confident that you're the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance.Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).