IT Support (Dutch&Spanish) - Hybrid - ONLY 20% on site!

Job description:

Description

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.At our Service Center in Barcelona, we tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. We are looking for a First Line Analyst with Dutch, Spanish and English to join our team at Computacenter Barcelona.The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Your daily tasks will be:Answering and support queries via tools, phone, chat and email,Keeping daily contact with our users contacting us from all over the world.Resolving IT issues of our partners to facilitate their office work.Documentation and logging of calls on the ticketing tool.Delegation of complex problems to the competent teams.Maintaining and improving customer satisfaction level.Communication with your direct team members and different departments.

Requirements

You are the ideal candidate if:You are native/fluent in Dutch, Fluent in Spanish & English language.You are interested in learning about IT.You have a positive, can-do attitude and you like problem-solvingYou have logical thinking and enjoy helping other people to solving issues.You have outstanding communication skills and customer focused mind-setYou enjoy working in a teamYou respect the time schedule and are punctualYou are based in Barcelona (or close to)

Offer

What do we offer you? Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 8AM - 5PM Monday-Friday, one hour less on FridaysTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsAnnual salary of 20,535.87€ gross/yearAn international environment where people support and respect each otherAccess to VIP District: gym discounts, restaurants, car wash, etcCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)Fast recruitment processFully paid training