Investigation Specialist with German, KYC

Job description:

Description

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate. 

Requirements

Key job responsibilities* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.* Communicate via email and telephone with buyers, merchants, and other external and internal customers.* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.* Achieve weekly productivity and quality standards for investigations.* Experienced in the internet space and capable of succeeding in a fast-paced team environment.* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.  BASIC QUALIFICATIONS* Proficiency in both English and German with an ability to compose grammatically correct, concise and accurate written responses.* Experience working with Microsoft Office including Outlook, Word and Excel  PREFERRED QUALIFICATIONS* Previous work experience in a customer service/retail environment.* Knowledge of or experience in a fraud/risk management environment.* Experience in insurance, finance, data analysis, research, translation or training.* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.* Self-disciplined, diligent, proactive and detail oriented.* Excellent problem-solving skills.* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.