Icelandic-speaking Customer Support Specialist to Greece

Job description:

Description

The Company is an outsourcing firm, with a giant network of multiple offices located in 76 countries that serve in a total of 160 markets. They take pride themselves on being one of the best in the world at what they do, Customer Care Services! They constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs.Job DescriptionAs a Customer Support Agent, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good level of English. The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Requirements

Being fluent in Icelandic language and a good level of EnglishPoliteness, courtesy, and good communication skills.Time management and multitasking abilities.Ability to work in groups.Flexibility in working hours and the ability to work in shifts.Software skills.

Offer

Relocation package that includes: Airplane tickets, 2 weeks free accommodation, agency support to find a new place to stay, taxi from the airport.Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.Paid training to keep you up to date on products and procedures.Excellent career advancement opportunities.International working environment.Company-organized festivals, parties, excursions, etc. throughout the year.Discounts for our employees all over Athens.