Help-Desk Associate with Turkish (work from Bulgaria)

Job description:

Description

Astrea Recruitment was found in 2007 with one principal mission – to be different.We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.Our partners are increasing continuously and their satisfaction is the best business card for us. For one of our clients – one of the greats in the field of customer experience management.We are on a lookout for bright, friendly and enthusiastic people for the role of Help-Desk Associate with Turkish and English. Essential Duties and ResponsibilitiesYour usual work day will consist of talking with customers and take notes of their questions and issues.Your people skills will help you communicate the answer or solution in a calm and paced way, so the customer can follow you.  Use your knowledge of the process to find answers and solutions.Make sure to be gentle and guide them through the solving process the best way you can. This will help you leave a great impression on customers, which is exactly what we are looking for.You will work closely with other colleagues and improve what parts of the process that are outdated.

Requirements

If you are also a people-person, who enjoys communicating and helping others, you are a star applicant for this job!It will be required of you to be fluent in German and English and it would be greatly appreciated it if you are motivated and eager to learn.Be available to work on shifts and appreciate the charms of a dynamic environment.As you will be working as a part of a team, cooperation and team-player attitude can take you far and help you contribute to already amazing working atmosphere.

Offer

Our client offersBe a part of a young, skilled team and work in an environment that will support and value your commitment and dedication to the role.You will have an amazing salary and social benefits package.The package includes: 25 days annual leave, health insurance, sports card, company discounts and events and more!Initial training is provided, of course, as are various learning and skill-enhancing programs.Grow and develop your career further and work from one of the best designed offices around. Reasons to work and live in Bulgaria:Affordable Cost of Living: Bulgaria offers a lower cost of living compared to many other European countries, allowing for a more affordable lifestyle and greater financial flexibility.Beautiful Nature and Landscapes: Bulgaria is rich in natural beauty, with majestic mountains, picturesque beaches, and pristine national parks. The opportunity to explore stunning nature and engage in outdoor activities is a significant advantage.Cultural Heritage and History: Bulgaria has a rich history and cultural heritage. From ancient ruins to traditional villages, there are numerous sites and events that showcase the country's cultural heritage and provide insight into its fascinating past.Convenient Travel Location: Bulgaria is situated in a favorable location for exploring other European countries. It is easily accessible and offers good connectivity to various travel destinations in Europe. From Bulgaria, you can easily visit other exciting cities and countries.Hospitality and Quality of Life: Bulgaria is known for the hospitality of its people and the pleasant living environment. Bulgarian culture is characterized by openness and warmth, making it a pleasant place to live and work.Please note that these are general reasons, and individual experiences may vary. Bulgaria offers a unique combination of an affordable lifestyle, natural beauty, and cultural heritage, making it an attractive place to work and live. The remote option is available, but there is a catch. You would have to be living somewhere in Bulgaria. Take up this opportunity and start a new chapter of your life. Only the shortlisted candidates will be contacted in a timely manner.All the information is protected by the Commission for the Protection of Personal Data (Astrea Recruitment. - reg No 1809)