Greek Speaking – Customer Service Agent

Job description:

Description

THE WOWYou will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days at the office and the remaining from home. This job is based in St Julians, Malta. We want you to excel in the following:Help Greek and English-speaking customers via e-mail, chat, and phoneWork together with your team to reach the best customer satisfaction (including other KPIs)Translate promotional texts and/or customer surveys in your local languageManage customer accounts Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements

Communication written and verbal in both Greek and EnglishStrong Microsoft Office knowledgeBackground in customer service, this can be face-to-face, online, or via phone callsMulti-tasking and time management

Offer

Hybrid model (3 days per week at the office)30 vacation days per year10 days of remote work (abroad)Monday to Friday Free LunchFriday BarFree Company DoctorInsurances: Health, Life, Personal Accident, Corporate Travel, and Temporary Total Disability€400 annual Wellness Allowance (health and sport-related activities)€300 Work from Home AllowanceCompany DiscountsCompany EventsRelocation package: Flights, 4 weeks of free accommodation, and relocation cash bonus. We also offer discounts on real estate agencies.