German Technical Support Specialist at Canon Remote Greece!

Job description:

Description

???? Join Our Team as a Canon Technical Support Specialist in Greece! ????????About the CompanyWe are a global leader in providing exceptional technical support services for renowned brands like Canon. Our team in Greece is dedicated to delivering top-notch customer service through multiple communication channels. Join us and be a part of a dynamic and supportive team that values professionalism and customer satisfaction.Customer Support: Respond to end-user requests through calls, emails, and chat, maintaining solid customer relationships.Data Management: Log calls into the customer relationship database and follow escalation procedures.Case Tracking: Ensure cases are tracked and closed efficiently and timely.Professionalism: Maintain a strong professional relationship with customers, showing empathy at all times.Procedure Compliance: Follow contact center procedures, including call handling and AUX code guidelines.Team Collaboration: Develop effective relationships with colleagues and provide feedback on issues and improvements.Quality Improvement: Be positive and proactive in improving quality and adapting to feedback.Confidentiality: Adhere to regulations regarding personal data confidentiality.

Requirements

Language Skills: Fluent in German, with strong English proficiency.Customer Service Experience: Previous experience in a customer support role is preferred.Technical Aptitude: Ability to troubleshoot technical issues and perform data entry efficiently.Communication Skills: Excellent verbal and written communication skills.Team Player: Ability to work effectively as part of a team and build supportive relationships with colleagues and management.Problem Solver: Strong research skills to resolve customer problems and provide feedback on emerging issues.

Offer

Training: Comprehensive training in English for 15 working days, conducted remotely.Work Schedule: Monday to Friday, 09:00 - 21:00, with 8-hour shifts in rotation.Remote Work: Both training and working will be from home, with equipment provided.Performance Bonuses: Monthly bonuses up to €200 based on performance.Holiday Pay: Extra pay for Greek holidays and overtime work.Annual Bonuses: Three extra bonuses per year: Christmas (one full salary), Easter (half a salary), and vacation (half a salary).Relocation Support: Flight ticket provided, taxi from the airport, and up to 4 weeks accommodation upon arrival.Housing Assistance: Support in finding an apartment or room to rent.Documentation Help: Assistance with obtaining a tax number, insurance number, bank account, etc.Employee Discounts: Access to various benefits and discounts for all employees.To be hired, you will need a Greek tax and social security number. These can be obtained with a birth certificate or family status certificate from your hometown. Ensure you gather these documents in time to present them upon hiring.