German Technical Customer Agent to Valencia, Spain

Job description:

Description

Do you see yourself working at the forefront of Fintech and Customer Experience at the coolest startup in Valencia? Then keep reading! Our client is looking for German-speaking CX specialists who can always provide their customers with a solution.Why you don't want to miss this opportunity?First of all, because you will be working in a place where you can make an impact. Our client is a startup. They have only been trying to deliver the world’s best customer service for 3 years. So from day 1, they are open to your ideas on how to grow even faster as a company. Moreover, this is a new project. So you start with 4 other colleagues with whom you work closely together. You will therefore lay the foundations for the processes and working culture in the future. Does that sound like a challenge?Our client offers an international working environment. Yes, your customers speak German and English. But your colleagues are from all over the world. You can experience working with dozens of nationalities and build your own international network. And can hard work go hand in hand with fun? Of course! Because we understand that you and all your colleagues leave a lot behind to come to Valencia. That is why we offer a lot of activities and extras. That's how you'll really get to know your colleagues.What do you have to do:Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer ExperienceTroubleshooting, innovation, and change management are part of the daily businessYou will use the latest technology and AI integrations and become an expert in this fieldControl and handle payment inquiries from sellers and buyers through various client platformsResponsible for Trustpilot reviews improving overall company NPS through excellent serviceFlagging and escalation of customer queries and coming up with suitable solutionsMapping and improving business processes to enhance customer journey and satisfaction

Requirements

Native level German and fluent EnglishCustomer service is in your DNA and you have some experience alreadyExcellent communication skillsAn interest in innovation (think chatbot-integrations)You are proactive and solution-orientedYou can think outside the box to always find a solution for the customerA technical background is an advantageYou are proficient with computers and can type at lightning speed

Offer

Why you don't want to miss this opportunity:Work at a tech-start up where you can develop and there is room for your ideasImprove your professional skills: communication, innovation, and implementation of new technologyAn international working environment with 20+ nationalitiesAn amazing adventure in one of Europe's most beautiful citiesWorking in a close-knit and start-up teamFree lunch and breakfast at the officeSpanish classesMindfulness classesGreat Friday evening drinksFitness bootcamps to stay fit and active