German-Speaking Technical Support Specialist in Lisbon, PT

Job description:

Description

We are a leading cloud-based development platform with millions of users worldwide. Our mission is to empower our users to create, design, manage, and develop their online presence exactly the way they want. We are passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.Position Overview:As a Customer Service Representative for our German market, you will be at the forefront of delivering exceptional customer support to our users. You will provide technical assistance, troubleshoot issues, and educate users on how to make the most of our platform's features. This role requires excellent communication skills, a customer-first attitude, and a passion for technology.Key Responsibilities:Provide exceptional customer service via chat, email, and phone.Troubleshoot user issues with the client platform, offering clear guidance and solutions.Educate users on the platform's features and help them fully optimize their websites.Work closely with the product and development teams to resolve complex technical issues.Stay up to date with new client features and updates to provide accurate support.Collect and relay user feedback to improve the overall user experience.

Requirements

Native German speaker with at least a B2 level of English proficiency.Minimum of 1 year of experience in customer service with a strong orientation to customer satisfaction (mandatory).Strong verbal and written communication skills.Tech-savvy, with the ability to quickly learn new software and tools.Excellent problem-solving skills and the patience to assist users with various inquiries.Experience with website builders or content management systems (CMS) is a plus.Ability to work independently, manage multiple tasks efficiently, and handle shifting priorities.

Offer

Working Hours:Sunday to Friday – 06:00 to 20:00 (Rotative shifts)Days off: Saturday and 1 rotational day off.Relocation from outside Portugal:Room in a shared apartment for a maximum of 12 months in Lisbon, at a discounted rent of €280/month, including utilities (deducted directly from the payslip).Reimbursement of airfare (up to €400 in economy class) after the 6th month of the contract.Additional Benefits:Health insurance provided upon enrollment (must have NIF and NISS).