German speaking Technical Support Customer Representative

Job description:

Description

Why join usAre you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.What you’ll be doing at Concentrix Greece: Management of incoming calls, chats, messages and emails Identify and assess customers’ needs to achieve satisfaction Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed. Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and case-handling quotas Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies What we offer:Full Relocation Support (including flights, accommodation & transportation)Indefinite contractCompetitive remuneration package (14 Salaries/year)10% monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through Webhelp International Mobility programA challenging working environmentEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis views Enjoy with your co-workers your lunch break at our new Restaurant

Requirements

Requirements:Native/near native in GermanGood command in English.Passionate about technology and its backgroundLogical acumen, good analytical and integrative thinking.Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during your customer contactProblem solving and solution oriented, you like to see things completed as expectedStress-resilient, used to working in a fast-paced environmentYou are able to stay calm during technical incidents

Offer

What we offer: Indefinite contractCompetitive remuneration package (14 Salaries)Opportunities for international Career through our International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental CareDaily cash voucher in Up Hellas card per working dayFree gym and other well-being activitiesEnjoy with your co-workers your lunch break at our new Restaurant You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix Hellas is an equal opportunity employerConcentrix considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.