German-speaking Technical Support Agent to Portugal

Job description:

Description

As a Technical Support Agent, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.German-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with pre-sales, general inquiries, and technical support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishAs a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.

Requirements

Native-level German language skills (C2) + English fluentExperience in customer/technical support is an advantagePatience to communicate and solve issuesHandle all data and personal information with the utmost confidentialityProactive, self-motivated, and a great team player**All applicants must have an EU passport or a valid residence permit.

Offer

Work in the office in Lisbon or PortoCompetitive salaryOption for long-term accommodationPrivate health insurance Growing opportunities and possibilities for an international careerBenefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!