German-speaking Team Leader

Job description:

Description

Are you a motivated, German-speaker with 3+ years call-center experience? Step into an exciting Team Leader role for a major FinTech project in Riga, Latvia! This is a unique opportunity to lead a dynamic team in a fast-paced, innovative environment, working with a global leader in digital and technology services.About the CompanyOur client is a powerhouse in digital transformation, connecting the world with groundbreaking IT solutions that deliver tangible value to global businesses. With a presence in over 90 countries, this USD billion company serves some of the largest enterprises worldwide, including Fortune 500 leaders. They are celebrated for their commitment to a people-first culture and have been recognized as one of the best places to work by the Great Place to Work®️ Institute in 2020.Key ResponsibilitiesAs a Team Leader, you’ll have a direct impact on team performance and customer satisfaction by:Inspiring & Developing Talent: Motivate, mentor, and guide team members to excel and grow in a rapidly changing environment.Achieving Results: Drive your team to meet and exceed SLA targets, maintaining top-tier service for clients.Client Engagement: Oversee complex client projects and provide excellent customer service, always seeking to understand and exceed client needs.Performance Optimization: Manage team productivity, shrinkage, and proactively address performance dips with strategic action plans.Effective Communication: Liaise confidently with internal and external stakeholders, building strong relationships.Operations Management: Delegate daily tasks to ensure smooth operation, adhering to KPI standards and supporting continuous improvement.Quality Control: Conduct root cause analyses, generate action plans, and conduct regular huddles to align on process updates.Customer Support: Offer hands-on support in live chat and social media channels, quickly resolving customer issues.Data & Reporting: Maintain and publish detailed operational reports to drive accountability and transparency.Training & Development: Identify training needs, provide coaching, and collaborate with recruitment, quality, and HR teams to strengthen team performance.Qualifications & RequirementsLanguage Proficiency: Fluent in German with intermediate English (B1+) for documentation and client systems.Leadership Experience: 1-2 years of experience as a Team Lead in customer service or call center.Tech Skills: Proficient in MS Office (Word, Excel, PowerPoint) with typing speed of 30 wpm and 90% accuracy.Communication Skills: Strong communicator with excellent customer service and people management capabilities.Analytical Skills: Proven ability to analyze issues, develop solutions, and drive continuous improvement.Customer-Centric Mindset: Experienced in back-office, live chat, and social media support with a focus on client satisfaction.Initiative & Ownership: Self-motivated, solution-oriented, and able to manage multiple tasks with long-term vision.Why Join?Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.OVP (Compulsory Health Examination): Full coverage.Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.Attractive compensation and allowances – 2100€ per monthWork Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively. Multilingual Jobs Worldwide  We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.