German-speaking Team Leader

Job description:

Description

Are you a motivated, German-speaker with 3+ years call-center experience? Step into an exciting Team Leader role for a major FinTech project in Riga, Latvia! This is a unique opportunity to lead a dynamic team in a fast-paced, innovative environment, working with a global leader in digital and technology services.About the CompanyOur client is a powerhouse in digital transformation, connecting the world with groundbreaking IT solutions that deliver tangible value to global businesses. With a presence in over 90 countries, this USD billion company serves some of the largest enterprises worldwide, including Fortune 500 leaders. They are celebrated for their commitment to a people-first culture and have been recognized as one of the best places to work by the Great Place to Work®️ Institute in 2020.Key ResponsibilitiesAs a Team Leader, you’ll have a direct impact on team performance and customer satisfaction by:Inspiring & Developing Talent: Motivate, mentor, and guide team members to excel and grow in a rapidly changing environment.Achieving Results: Drive your team to meet and exceed SLA targets, maintaining top-tier service for clients.Client Engagement: Oversee complex client projects and provide excellent customer service, always seeking to understand and exceed client needs.Performance Optimization: Manage team productivity, shrinkage, and proactively address performance dips with strategic action plans.Effective Communication: Liaise confidently with internal and external stakeholders, building strong relationships.Operations Management: Delegate daily tasks to ensure smooth operation, adhering to KPI standards and supporting continuous improvement.Quality Control: Conduct root cause analyses, generate action plans, and conduct regular huddles to align on process updates.Customer Support: Offer hands-on support in live chat and social media channels, quickly resolving customer issues.Data & Reporting: Maintain and publish detailed operational reports to drive accountability and transparency.Training & Development: Identify training needs, provide coaching, and collaborate with recruitment, quality, and HR teams to strengthen team performance.Qualifications & RequirementsLanguage Proficiency: Fluent in German with intermediate English (B1+) for documentation and client systems.Leadership Experience: 1-2 years of experience as a Team Lead in customer service or call center.Tech Skills: Proficient in MS Office (Word, Excel, PowerPoint) with typing speed of 30 wpm and 90% accuracy.Communication Skills: Strong communicator with excellent customer service and people management capabilities.Analytical Skills: Proven ability to analyze issues, develop solutions, and drive continuous improvement.Customer-Centric Mindset: Experienced in back-office, live chat, and social media support with a focus on client satisfaction.Initiative & Ownership: Self-motivated, solution-oriented, and able to manage multiple tasks with long-term vision.Why Join?Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.OVP (Compulsory Health Examination): Full coverage.Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.Attractive compensation and allowances – 2100€ per monthWork Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.About Multilingual Jobs WorldwideWe specialize in matching multilingual talent with top-tier jobs around the globe. Since 2019, we’ve helped over 1,200 candidates find roles in 28+ countries. Let us help you take the next step in your career!