German speaking Logistics & Delivery Advisor

Job description:

Description

Role:  German speaking Logistics & Delivery Advisor - work from homeLocation: remote in BulgariaSalary: 2,900-3,000 LEV gross per month (roughly 1,200 EUR net p/m plus monthly accomodation allowance)Operational Hours: Full-time, 40 hrs/week, rotational shifts (Monday–Saturday, 08:00–21:00; Saturday 08:00–18:00)Relocation package: to be discussed individually but can be up to: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.Join a Leading Global Logistics brandDo you speak fluent German and English and enjoy helping customers? We are recruiting for a Logistics & Delivery Advisor to join our client’s Customer Care team. This is a fantastic opportunity to work for a global logistics leader, supporting customers across Europe with their delivery needs.In this role, you will:Handle customer inquiries via phone and email regarding shipments (delivered, undelivered, or lost)Provide timely, accurate, and empathetic support to ensure customer satisfactionAssist customers with tracking deliveries and resolving issues efficientlyCollaborate with internal teams to ensure smooth communication and problem resolutionRepresent the brand with professionalism and a customer-first mindsetYour Key Responsibilities:Manage incoming calls and emails from German and English-speaking customersInvestigate delivery problems and provide clear solutionsUpdate systems with accurate customer and shipment informationFollow company processes and service standards to maintain high-quality support

Requirements

Fluency in German written and spoken) – essentialGood level of English – for internal communication and trainingStrong attention to detail and critical thinking skillsComfortable working in a fast-paced, target-driven environmentExcellent written communication and analytical capabilitiesAbility to maintain professional objectivity, even when reviewing distressing content

Offer

On OfferStable job and career development opportunitiesWork from home in BulgariaRelocation package: 150 Euro towards flight reimbursement plus 21 days company accommodation provided on arrival, plus monthly accomodation allowance of 300 LEV p/m. Assistance to find long term rental.Attractive salary and additional incentivesSpecial discounts & Offers (Food vouchers, Multisport cards, etc.)Additional health insurance & Transportation allowanceSpecial benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)Positive international working environment (Relax zones, PlayStation, and billiard corners)Continuous support and learningEmployee referral bonuses & Recognition programs About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com