German-speaking Hospitality Customer Associate (B2B)

Job description:

Description

Workster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team with Spanish speakers.As a Hospitality Industry Associate, you will tackle technical issues, provide support, and ensure customer satisfaction. If you’re driven, ready to solve complex problems, and eager to be part of a revolutionary journey, apply now and redefine what’s possible in commerce and payments.Your RoleThe Customer Support Associate must provide a turnkey support role to all installed base customers, on the multiple platforms/services that the client hosts and servesMust be ready to engage on all types of Tier1 related enquires, by quickly and effectively gather the necessary information to put in motion the according issues root cause investigation, and either resolve the customer’s issue or redirect/escalate to the correct upper Tier levels within the organization.As the first point of contact for customers, the Customer Support Associate must provide all types of assistance, to those experiencing technical issues with the systems platforms that the client has accepted contractual responsibility for, including among others, remote troubleshoot/analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately and quickly.Analyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipmentMaintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues that affect course deliveryCarrying out screen-sharing to help customers get set up and operationalEmpowering customers by promoting Knowledge base and self service

Requirements

A very high level of German (spoken and written) (C1-C2)A high level of English (C1)Excellent analytical and problem-solving skills, with the ability to multitask, with solid troubleshooting experienceAble to work in an omnichannel environmentExceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contextsStrong work ethic and ability to work efficiently and effectively with minimal supervisionAbility to work in a fast-paced environment with excellent organizational skillsAble to work to targets (SLA’s)Wide proven experience of remote support, collaborating with customers, partners, andinternal teamsPreferred experience in network operations or on field operationsPreferably familiar with some types of production environments and common industry brands & variants of hardware assembly and configuration

Offer

Excellent base salaryGreat office location in the centre of LisbonPossibility of hybrid work after the onboarding & trainingMulticultural Team with great career progression opportunitiesWork with some of the world’s leading Hotel BrandsLunch allowance + Private Health Insurance provided3 shift patterns – most of the time you will work either 07h-16h or 13h-22h, 40h per weekNight shift is rarely needed and there are employees that prefer it, but if needed it is 22h-07hOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment