German speaking Customer Support Sofia, Bulgaria

Job description:

Description

We are looking for motivated individuals to join our Customer Support team in a role that offers both flexibility and career growth.About the Role – Your TasksCustomer Support: Act as the first point of contact for customers via phone, email, or chat, providing advice and handling inquiries about products and services.Data Entry & Verification: Enter and verify customer data in internal systems, ensuring accuracy and completeness.Communication: Handle customer inquiries in flawless German (C1) and English (C1), both written and spoken.De-escalation: Manage conflict situations with professionalism, resolving customer issues in a solution-oriented manner.Team Collaboration: Work closely with other teams and departments to ensure smooth customer support and coordinate service technician requests.Administrative Support: Process repair/fault requests and document customer interactions.About You – Your SkillsFluent in German (C1) and English (C1), both oral and written.Strong communication skills and a passion for helping customers.Service-oriented with strong problem-solving abilities.Experience handling upset customers and using de-escalation techniques.Proficient with MS Office and familiar with CRM systems.What We OfferAttractive salary and benefits package.Flexible work with a hybrid model and home office allowance.25 days paid annual leave.Additional health insurance and Employee Assistance Program (mental health, legal & financial counselling).200 BGN food vouchers, public transport card, or optional parking space.Multisport card and language training opportunities.Employee referral program and access to over 15,000 LinkedIn Learning courses.Brand new, modern office premises in a class A business building.Fresh fruit in the office, training, and mentorship programs.