German-speaking Customer Support Agent to Sofia, Bulgaria

Job description:

Description

Your Typical Day:As a Customer Experience Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail, and social media.Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Requirements

Excellent communication skillsFluency in German, both written and verbalAdvanced knowledge of English, both written and verbalWork experience in a customer experience center is an advantageGood typing and computer skills (MS Office applications)Be organized, have decision-making and analytical skillsTeam player with a great attitude

Offer

Above average compensation + performance bonus Great relocation package: Reimbursed travel expenses + temporary hotel accommodation Salary advance granted upon request to cover relocation expensesMedical insurance Comprehensive initial training and onboarding (fully paid by client) Professional Development and Career Navigation programs to map out steps in your desired development Health and life insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, corporate discounts, company events