German-speaking Customer Support Agent to Barcelona, Spain

Job description:

Description

We are looking for a German-speaking Customer Support Agents to work in sunny Barcelona!Our clients belong to the top 500 business companies in the sectors IT, telecommunications, ecommerce, automotive, and financial services.We are a multicultural company collaborating with employees from over 29 different nationalities.We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.ResponsibilitiesTake incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)Solve requests/incidents that require a higher level of technical knowledgeSupport technical enquires and manage incidents of the client’s product, car electrical chargers.Progress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction level

Requirements

Your ProfileHave a proficient or bilingual level of German and advanced level of EnglishPossess excellent customer care skills, knowledge and awarenessHave adequate professional experienceAre able to implement and manage changes in processesAre responsible and possess independent work habitHave good communication and team skills, flexibility and stress resistanceFollow the security rules of the company.

Offer

The offer:Full time 39 hours/week permanent contract: Monday to Sunday, rotative dayshifts.Initial training (first 4 weeks): Monday to Friday from 09:00 to 18:00Salary 19 000 € + up to 1900 € BonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesCareer development programs, specialized courses, and language classesIf you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.  Multilingual Jobs Worldwide  We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.   Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.