German Speaking Customer Service Representative

Job description:

Description

Customer Service Representative – German Speaking Gdańsk, Poland 8,495 PLN gross/month (49 PLN/hour) + bonuses Start Date: Mid-July About the Role You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk. Relocation assistance available Working Hours Shifts between 7:00 AM – 9:00 PM, Monday to Sunday Expect to work 2 weekends per month Full-time (40 hrs/week) or part-time (25–30 hrs/week) options Part-time salary is calculated pro rata What You’ll Do Respond to customer inquiries via phone and email Handle bookings, complaints, and account issues Deliver fast, friendly, and accurate support Manage multiple tasks at once Follow company policies and hit performance targets Escalate and resolve complex cases when needed Compensation & Bonuses 8,495 PLN gross/month (based on full-time) Retention Bonus: Up to 1,500 PLN every 6 months Performance Bonus: Up to 5% monthly Anniversary Bonus: $150 gift after 1 year Relocation Relocation package: 5500 PLN total 1st salary: 850 PLN transport + 2150 PLN accommodation 2nd & 3rd salary: 1250 PLN each

Requirements

Languages Required German (C1) English (C1/B2)

Offer

Compensation & Bonuses 8,495 PLN gross/month (based on full-time) Retention Bonus: Up to 1,500 PLN every 6 months Performance Bonus: Up to 5% monthly Anniversary Bonus: $150 gift after 1 year Relocation Relocation package: 5500 PLN total 1st salary: 850 PLN transport + 2150 PLN accommodation 2nd & 3rd salary: 1250 PLN each