German Speaking Customer Service Representative

Job description:

Description

Customer Service Representative – German Speaking Gdańsk, Poland 8,495 PLN gross/month (49 PLN/hour) + bonuses Start Date: 17th February OR 3rd March OR 17th March About the Role You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk. Relocation assistance available Working Hours Shifts 8-hour shifts between 07:00–00:00, Monday to Sunday Expect to work 2-3 weekends per month Full-time (40 hrs/week) or part-time (25–30 hrs/week) options What You’ll Do Respond to customer inquiries via phone and email Handle bookings, complaints, and account issues Deliver fast, friendly, and accurate support Manage multiple tasks at once Follow company policies and hit performance targets Escalate and resolve complex cases when needed Location: On-site work from the office in Gdańsk Employment type: Employment contract (subject to completion of an occupational health examination) Salary: 49 PLN gross per hour Working Schedule Full-time, 5 days per week (Monday to Sunday) 8-hour shifts scheduled between shifts between 07:00–00:00 Flexibility required to work 2–3 weekends per month, if necessary Training Paid training Duration: 10 weeks Schedule: Monday to Friday, 9:00 am – 5:00 pm (8 hours per day) Structure: 5.5 weeks of theory and training Remaining time dedicated to nesting Benefits and Bonuses (All benefits and bonuses are subject to terms and conditions and depend on the type of contract.) Relocation package: 5,500 PLN gross Medicover healthcare package Attendance bonus: up to 3,000 PLN gross Monthly performance bonus: up to 400 PLN gross 100 PLN gross for each achieved KPI Multisport card Contribution towards corrective glasses Psychological support Holiday subsidy through program Requirements Fluent German (minimum C1 level) Good English skills (minimum B2 level) Previous customer service experience is an advantage Good computer skills

Requirements

Languages Required German (C1) English (C1/B2)

Offer

Salary: 49 PLN gross per hour Working Schedule Full-time, 5 days per week (Monday to Sunday) 8-hour shifts scheduled between 8:00 am and 11:00 pm Flexibility required to work 2–3 weekends per month, if necessary Training Paid training Duration: 10 weeks Schedule: Monday to Friday, 9:00 am – 5:00 pm (8 hours per day) Structure: 5.5 weeks of theory and training Remaining time dedicated to nesting Benefits and Bonuses (All benefits and bonuses are subject to terms and conditions and depend on the type of contract.) Relocation package: 5,500 PLN gross Medicover healthcare package Attendance bonus: up to 3,000 PLN gross Monthly performance bonus: up to 400 PLN gross 100 PLN gross for each achieved KPI